When merchandise is sold and subsequently returned, or the seller grants an adjustment to price, this entry is recorded in the general journal.
(Remember, the sales journal is used for recording credit sales only. Sales returns are not credit sales, and do not fit into any of the special journals, so they go in the general journal.)
The debit portion of the transaction is recorded in the Sales Returns and Allowances account in the general ledger, while the credit portion is recorded in the Accounts Receivable account (as shown in Figure D below).
In the case of a cash refund, Sales Returns and Allowances is debited and Cash is credited (as shown in Figure D below). Also, since this transaction involves a cash payment, this entry would be recorded in the Cash Payments Journal.